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All tagged Consumer Insights
This in-depth 28+ page report takes a deep dive into 18 different industries, looking at how they have been impacted differently by the Covid-19 global pandemic, and what industries can do as we enter the recovery and regeneration phase. Source: IbisWorld. Note: This is based on Stage 4 Restrictions.
We take a closer look at the changes affecting countries across the world as we emerge from the changes caused by Covid-19. Source: Frost & Sullivan 9 Critical Trends Reshaping all Industries Post-COVID, 2020
For vulnerable consumers and the customer teams that serve them, Covid-19 has forced companies to rethink what customer care means to ensure they are addressing their customer needs. A customer’s interaction with a company can have an immediate and lasting effect on their sense of trust and loyalty.
We take a closer look at the impact of Covid-19 on household consumption and spending. Data shows that the household saving ratio hit heights not seen since the early 1970s. Reasons include: Precautionary, Investment or retirement, First home, Reduce loans.
According to Gartner, five areas of digital commerce are being transformed due to the effect of Covid-19 on customer behaviours and businesses accelerating their adoption of online and digital alternatives.
Covid-19 has created several consumer segments as a result of varying attitudes. Concerns are centred around health, the economy (including income and unemployment), and climate change which is still a prominent issue. 80% are not willing to return to life as it was, driven by ongoing concerns about health and finances but also as a result of rethinking and resetting priorities.
